Bobbi and I want to take this opportunity to extend our thanks to you and the outstanding staff at Critter Ridge. The process of designing and implementing a landscape plan for our new home has proven to be an unbelievably pleasant experience. Starting with our initial meeting to discuss design, through the selection of material and installation of our landscape package, our experience could not of been better.
We are so pleased that Critter Ridge was able to accommodate all of our requests for design, including changes and upgrades. A special expression of gratitude is extended to Jim Coe and his crew for a superior job of installation with a focus on being sensitive to our needs and requests. His approach of “piece of cake” worked wonders when we needed to make minor alterations in the location of some already planted trees.
As is the case in every landscape project situations occur when customer service is needed. This is another area where Critter Ridge excels. Rhonda Templeton is outstanding. Her attention to detail and quality of service is above and beyond expectation.
A special expression of gratitude is extended to Cindy Casey and Lynn Brown for their quick and professional responses to our nursery and service needs. They are truly “customer friendly”.
As a repeat customer, we could not think of using any landscape contractor other than Critter Ridge. Please feel free to share all or any part of this unsolicited letter with prospective customers. We will be happy to be a reference any time.
~ Bobbi and Dave Norris
I want to thank you and your staff for the exceptional service and work that Critter Ridge provided in March 2012 in the re-landscaping and sodding of our home in Bird Key. You had come highly recommended, and, you exceeded my expectations! Your company is totally committed to the project from design through execution to follow-up, your approach in design was thematic and you listened to the customer's input, you were extremely knowledgeable about all aspects of plants and trees in the Sarasota climate, your team executed flawlessly on the design, and Critter Ridge provided outstanding follow up after the yard was completed. This combination provided an exceptional level of service. I also thought that the value was very reasonable given the level of comprehensive service provided.
I was also impressed by your personal attention to detail throughout the process. The design process was thorough and inclusive. I felt that you listened to our vision and you provided a design to achieve this. You were also flexible to our input as we worked through the iterative design process. The execution of the design was flawless. I was particularly impressed with the quality and experience of your employees as well as your subcontractors. The subcontractors shared the same commitment to quality work that your team does. I was on site during most of the work and was impressed with everyone who worked on the project—all exhibited a cheerful, can-do attitude and had a commitment to getting the job done right and to the satisfaction of the customer. In the middle of the project, we decided that we needed some unplanned tree trimming and your team was able to get your subcontractor over that afternoon so it was all completed at the same time as the overall project. Finally, after the project was completed, your team has provided outstanding follow up to ensure that everything is doing well.
All in all, this was an outstanding experience for us and we appreciate both the beautiful finished product and the satisfying experience of working with you, your crew and subcontractors. Thanks again for a job well done and please pass on to all your staff and subcontractors how much we appreciated their outstanding work and service.
~ Steven Horton
Critter Ridge listened to our 'wants' in our landscaping design, and more than delivered. Like everyone building a new home, the concern regarding an original design is daunting. Every blade of grass, shrubs and trees were like jewels placed on a beautiful woman. Thanks for doing such a great job-we continually are complimented from everyone stopping by.
I wanted to take the opportunity to thank you and your crew for an excellent job on the landscaping of our renovated facility. Your design complimented the façade of the building perfectly. I also commend the way the work was performed. Your men installed the elements quickly and did an excellent job cleaning up not just the area they worked on but the adjacent area as well. I am extremely satisfied with the choice to use Critter Ridge Landscaping.
~ Armando C. Machado
It continues to show why Steve and the staff at "Critter" know how to "Run a Railroad"!!! I thank my neighbor Jack Cannon for recommending you to me to design and install the landscaping and irrigation/well for our new home. From the day I met Steve Neilsen, I knew I was in good hands. He is thoughtful ,calm and clearly had a vision in mind for my property. After presenting a very creative plan and budget we continued to massage it until we both knew it was perfect. Joey from the Irrigation Company and Harry from the Well Contractor were both very efficient and dedicated subcontractors. Jimmy and his staff were a very competent for the installation. Lynn is great for the administrative department and Rhonda really knows her"stuff" for the post installation punch out and start up. All of their work was excellent and they are great communicators! After the installation was complete, we stood back to admire your work and we were most pleased as evidenced by the fact that we have commissioned Steve to do additional work. Scott Burnett showed up today for the first weekly maintenance and we can see why you recommended him. Very thorough and professional in the "Critter Ridge" style of attacking a project. Anne and I thank you very much for a very professional job and most pleasant experience with Critter Ridge.
~ John and Anne Ebin
P. S. You even cleaned up the property after you work and left it immaculate!!!! WOW!!!!
I have been a customer of Steve Nielsen and Critter Ridge Landscape Contractors for over ten years. Steve and all of his staff are a 100% professional team who are totally reliable, offer the highest quality plantings, and always guarantee their product. Their nursery is a Sarasota showplace. You will not find a better landscaper in Southwest Florida.
~ Paul Goetz
I want to thank you and your staff, especially Debbie and Rhonda, for all the help you gave me and my wife when it came to relandscaping our home. All the plantings came out looking beautiful and the workmen did a splendid job. Thank you again.
~ Noel Siegel
As newcomers to Sarasota and building a new home, we placed our trust in Critter Ridge Landscaping for design and implementation. We were rewarded with our choice. They delivered an elegant design that was tailored to the design of the home. Their intimate knowledge of the flora and the local climate allowed choices that took into account our personal taste as well as maintenance issues and seasonal change. The irrigation system is in harmony with the chosen plants. Their communication and design process was fluid and open and we recommend them without reservation.
~ Richard and Rosalie Lewis
I have had a wonderful experience with Critter Ridge. They are very knowledgeable about Florida plants, do a great job on design and installation and are willing to put up with someone like me who decides to add something at the last minute. They also follow up promptly after installation to be sure everything is done correctly. I would highly recommend them.
~ Marjorie Pflaum
My family and I recently moved to Sarasota and soon thereafter began the search for an established landscaping company to give our Lido Key property a much-needed 'facelift'. Thru an act of faith, we found such a company in the form of Critter Ridge Landscaping headed up by Steve Nielsen. From the onset, Steve put us at ease. Once the plans were in our hands, Steve simply laid out the steps that would take place, a projected cost and completion date. All that was promised was produced. The daily work crew, headed by project manager, Jim, could not have been more professional. The job was completed on budget, on time and absolutely re-transformed the property. Even after the project was completed, Critter Ridge, overseen by Rhonda, stay in contact to make sure we have no concerns and even have replaced a plant or two when required at no cost. Simply put, Critter Ridge stays around after the project is completed and the check cashed. Never have I not had a call or e-mail returned in a timely manner. As such, we highly recommend Critter Ridge to anyone looking for a landscaping company that will be with you before, during and after the job is complete. I don't know if this is the best landscaping company in town, I just know that we think they are.
~ Brent & Marisol Proctor
We have built 5 homes over the past number of years but we had the best landscaping experience yet working with Critter Ridge Landscaping. After we moved in, a representative went around with us and told us how to care for each of our plants. When some of our plants were damaged during the final construction phase, Critter Ridge came over and replaced them. Additionally, before the year is up, a representative will go around our yard again to see how our landscaping is doing. We cannot thank them enough for all the care they did in making our home look truly beautiful on the outside.
~ Karla and Dennis
Choosing Critter Ridge resulted in a great experience and a fantastic result. I enjoy design and wanted to be involved in every aspect of the landscape project. Steve and his team had the patience to work with me to make my vision a reality and the talent to exceed my expectations.
~ Chad W.
Critter Ridge completed the transformation of our remodeled home with their beautiful tropical landscaping. We were impressed by their creativity and the quality of their execution. Several of our neighbors were so impressed that they have begun work to re-landscape their yards.
Steve and his staff at Critter Ridge have been our choice landscaping company at both our prior and current homes in Sarasota. In both cases, Steve with his expertise helped us create a beautiful look and feel in our outdoor space. We recently purchased a home and the landscaping was quite tired. Thanks to Critter Ridge, it has been transformed into a very pleasing space with an updated, fresh look and the neighbors are raving about it! We would not hesitate to recommend Critter Ridge. Thank you!
~ Carol Weber and John Palmer